Long-Term Care Ombudsman Services

What Does an Ombudsman Do?
An Ombudsman's Roles, Tasks, & Responsibilities

A Long-term Care Ombudsman is an advocate for residents living in nursing homes and assisted living facilities. Ombudsmen are trained to provide information and assistance to residents and their families in an effort to ensure the best quality of life possible for residents. They are also trained to resolve conflicts and provide education regarding residents' rights.

Under the Federal Older Americans Act and state law, Montana is required to have an Ombudsman Program that addresses complaints and provides advocacy and support for each resident in nursing homes and assisted living facilities throughout the state.

A Long-term Care Ombudsman:
  • Resolves complaints made for or by residents
  • Educates consumers and long-term care providers about residents' rights and good care practices
  • Promotes community involvement through volunteer opportunities
  • Provides information to the public on nursing homes and assisted living facilities
  • Promotes the development of resident and family councils
A Long-term Care Ombudsman Addresses:
  • Residents' rights
  • Dignity and respect
  • Physical, Verbal or Mental abuse
  • Quality of care
  • Transfer or discharge of resident
  • Restraints
  • Any resident or family concerns about quality of life
Who Can Use Ombudsman Services?
  • Residents of nursing homes and assisted living facilities
  • Family members or friends of residents living in a nursing homes or assisted living facility
  • Concerned staff of a nursing home or assisted living
  • Any concerned individual or citizen's group
  • Individuals and families who are considering long-term care
  • YOU!!
Ravalli County Local Long-term Care Ombudsmen
Kati Aiken or Kathy Sital
310 Old Corvallis Road
Hamilton, MT 59840

State Long-term Care Ombudsman
Thomas Sweely
PO Box 4210
Helena, MT 59604

Click here for an updated list of Assisted Living and Skilled Nursing Facilities available in Ravalli County.